Why Didn't My Points Credit? ggbucks Troubleshooting Guide

Points Not Showing Up? Here's Why

Missing points is frustrating. You played the game, hit the milestone, but your balance didn't change. Before you assume the worst, let's troubleshoot.

Good news: Most "missing" points issues have simple explanations and fixes.

The 5 Most Common Reasons Points Don't Credit

1. Tracking Wasn't Enabled

The Problem: Your device blocked the app from tracking your game progress.

Why It Happens: iOS asks if apps can track you. If you said "no" to ggbucks or the game, we can't verify you played.

The Fix:

1. Go to Settings → Privacy → Tracking
2. Enable tracking for ggbucks
3. Enable tracking for the game you're playing
4. Restart both apps
5. Continue playing—new progress should track

Prevention: Always allow tracking for reward apps and their partner games. This is how they verify your activity.

2. You Didn't Meet the Exact Requirement

The Problem: You thought you completed the task, but missed a specific requirement.

Why It Happens: Requirements can be specific:

• "Reach Town Hall Level 10" ≠ "Start upgrading to Level 10"
• "Play for 30 minutes" might mean 30 minutes of active gameplay, not idle time
• "Complete tutorial" might have multiple parts

The Fix:

1. Re-read the exact offer requirements in ggbucks
2. Check if there are multiple steps
3. Verify you've fully completed (not just started) the requirement
4. Some achievements need to "settle"—wait 15-30 minutes and check again

Prevention: Screenshot requirements before starting. Read carefully—every word matters.

3. Points Are Pending (Not Missing)

The Problem: Points were credited but are in "pending" status.

Why It Happens: Some offers have verification periods to prevent fraud. Points show as pending until confirmed.

The Fix:

1. Check your "Pending" balance in ggbucks
2. Wait for the verification period (usually 24-72 hours)
3. Points will automatically move to available balance

Prevention: This is normal for some offers. Pending ≠ missing—just patience required.

4. You've Already Completed This Offer

The Problem: You played the same game before (maybe on another device or platform).

Why It Happens: Most offers are one-time only. If you've ever:

• Played the game on this device
• Played the game on another reward app
• Had the game installed previously

...you may not be eligible for points again.

The Fix: Unfortunately, if you've already completed an offer, you can't earn from it again. Move on to a different game.

Prevention: Only start games you've never played before. Check your history before committing time to a new offer.

5. Technical Issues (Server Lag)

The Problem: There was a temporary sync issue between the game, ggbucks, and tracking servers.

Why It Happens: Multiple systems need to communicate:

• The game reports your progress
• Tracking partners verify it
• ggbucks credits your account

Sometimes there's lag in this chain.

The Fix:

1. Wait 30-60 minutes
2. Force close and reopen ggbucks
3. Check your balance again
4. If still missing after 24 hours, contact support

Prevention: This is rare and usually resolves automatically. Patience is typically the fix.

Step-by-Step Troubleshooting

Before Contacting Support, Try This:

Step 1: Wait 30 Minutes Points sometimes take time to process. Give it at least 30 minutes before troubleshooting.

Step 2: Force Close Both Apps

• Close ggbucks completely
• Close the game completely
• Reopen ggbucks and check balance

Step 3: Check Tracking Settings

• iOS: Settings → Privacy → Tracking → Enable for both apps
• Android: Check app permissions are enabled

Step 4: Verify the Requirement Go back to the offer in ggbucks. Read the exact requirements. Did you actually complete them?

Step 5: Check Pending Balance Your points might be there, just in pending status. Look for a "Pending" or "Processing" section.

Step 6: Check Offer Status In ggbucks, look at the offer itself. It may show:

• "Completed" (points should be there)
• "In Progress" (not done yet)
• "Pending Verification" (wait for it)
• "Not Started" (tracking issue—start fresh)

If None of That Works:

Step 7: Contact Support

When reaching out, include:

• Your ggbucks username/email
• The specific game/offer name
• The milestone you completed
• When you completed it
• Screenshots if possible (game level, achievement, etc.)

The more details you provide, the faster support can help.

Preventing Future Issues

Do This Before Starting Any Offer:

1. ✅ Enable tracking for ggbucks in device settings
2. ✅ Read requirements carefully—every word matters
3. ✅ Screenshot the offer before starting
4. ✅ Check if you've played the game before on any device
5. ✅ Start the game through ggbucks (not from your home screen)
6. ✅ Keep ggbucks installed while playing the game

Do This While Playing:

1. ✅ Don't use VPNs (looks like fraud, may block crediting)
2. ✅ Play on one device only (switching devices can break tracking)
3. ✅ Complete requirements fully (not "almost")
4. ✅ Don't uninstall the game until points credit

Do This After Completing:

1. ✅ Wait at least 30 minutes before troubleshooting
2. ✅ Check pending balance (not just available)
3. ✅ Screenshot your achievement in the game as proof

Why Tracking Issues Happen (Technical Explanation)

Here's what happens behind the scenes:

1. You open an offer in ggbucks → ggbucks tells tracking partners to watch for your activity
2. You play the game → The game reports events to tracking partners
3. You hit a milestone → Tracking partners verify and tell ggbucks
4. ggbucks credits your account → You see points

If any link in this chain breaks, points don't credit:

• Tracking disabled? Step 1 fails.
• Wrong requirements met? Step 3 fails.
• Server lag? Step 4 is delayed.

Most issues are in Step 1 (tracking) or Step 3 (requirements).

Common Offer-Specific Issues

Strategy Games (Rise of Kingdoms, Evony, etc.)

• Requirements usually mean completing the upgrade, not starting it
• Power level requirements are exact—check your actual power
• Some levels take days—don't expect instant completion

Casino/Slots Games

• Often require reaching a specific level in the game, not just downloading
• "Play X spins" means completed spins, not spins started
• Some require minimum bet amounts

Puzzle Games

• Level requirements usually mean completing the level, not starting it
• Some count "episodes" or "chapters" differently than levels
• Read whether it's "reach" vs "complete"

Survey Offers

• Must complete the entire survey (not just start)
• Disqualifications don't count as completions
• Some surveys have attention checks—fail these and you won't credit

When to Expect Points

If it's been longer than these windows, something may be wrong.

The Bottom Line

Most "missing points" issues fall into predictable categories:

1. Tracking not enabled (fixable)
2. Requirements not fully met (re-check)
3. Points pending verification (wait)
4. Already completed offer (move on)
5. Temporary technical issues (patience)

Before assuming the worst, work through the troubleshooting steps. Most issues resolve quickly.

Still stuck? Contact ggbucks support with details about your issue. We want you to get your points—that's how we build trust.